Privacy Policy
At mesimor, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with Indian data protection laws.
Information We Collect
Personal Information
When you engage with our services, we may collect:
- Full name, email, phone number, and physical address
- Company details including GSTIN and business registration
- Project requirements and technical specifications
- Payment and billing information including UPI IDs
Website Usage Data
We automatically collect technical information when you visit our website:
- IP address and approximate location
- Browser type and device information
- Pages visited and session duration
- Referring websites and search queries
How We Use Your Information
We process your data for the following lawful purposes:
- To deliver contracted services and maintain business records
- To process payments and comply with Indian tax regulations
- To communicate about projects and service updates
- To improve our services through analytics
- To send marketing communications (with explicit consent)
- To comply with legal obligations under Indian law
Data Sharing and Disclosure
We may share information in these specific cases:
- With payment gateways for transaction processing
- With government authorities for tax and compliance purposes
- With subcontractors under strict confidentiality agreements
- During business transfers with proper safeguards
- When required by Indian courts or law enforcement
We never sell your personal data to third parties.
Data Security Measures
We implement robust security practices including:
- SSL/TLS encryption for all data transmissions
- Secure storage on Indian servers where possible
- Role-based access controls to personal data
- Regular security audits and vulnerability testing
- Employee training on data protection best practices
While we implement strong security, no system can guarantee 100% protection.
Cookies and Tracking
Our website uses these technologies for:
- Essential site functionality and security
- Performance monitoring and analytics
- Limited advertising and remarketing
- User preference storage
You can manage cookie preferences through your browser settings.
Your Rights Under Indian Law
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Withdraw consent for processing
- Request deletion of non-essential data
- Receive your data in a portable format
- File grievances with the Data Protection Authority
To exercise these rights, please contact our Data Protection Officer.
Data Retention Policy
We retain data as required by Indian law:
- Financial records for 7 years as per tax laws
- Client contracts for 5 years post-termination
- Website analytics for 26 months
- Marketing consents until withdrawn
Data is securely archived or anonymized when no longer needed.
Third-Party Processors
We use these trusted service providers:
- Razorpay for payment processing
- DigitalOcean for secure hosting
- Google Workspace for business communications
- Freshdesk for customer support
All processors comply with Indian data protection standards.
Policy Updates
We will notify you of material changes:
- Through email notifications for clients
- Via website banners for visitors
- By updating the revision date prominently
Continued use of our services constitutes acceptance of updates.
Contact Our Data Protection Team
For privacy concerns or to exercise your rights:
Mesimor
Email: privacy@mesimor.com
Phone: +91 85250 21648
Address: Nagercoil, Tamil Nadu, India - 629001